Customer Service for Health and Social Care Settings

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

To enroll on this course, contact Craig on (01326) 555472 or press the ‘call me back’ button to make an enquiry.


Achieve a nationally recognised Level 2 qualification

Improve patient, family and customer experience

Further your personal and professional development

Gain positive working relationships

Improve your skills in service delivery

Increase service standards

Learn at a time that suits you without the need to attend college

    What you will learn:

    Unit 1 – Preparing to Deliver Customer Service in Health and Social Care Settings

    Unit 2 – Effective Communication for Health and Social Care

    Unit 3 – Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services

    Unit 4 – Team Work in Health and Social Care Settings

    Eligibility Criteria:

    • Aged 19+
      (born before 01/09/1998)
    • Lived in the EU
      for 3 years
    • Min of 8 learners*

    *This can be spread across any of our flexible learning qualifications