Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however,  1% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

 

To enroll on this course, contact Craig on (01326) 555472 or press the ‘call me back’ button to make an enquiry.

Benefits:

Achieve a nationally recognised Level 2 qualification

Evidence your competency to employers

Further your personal and professional development

Learn at a time that suits you without the need to attend college

Improve your understanding of how to successfully handle complaints

Reduce the risk of complaintst

What you will learn:

Unit 1 – Principles of Customer Service and Delivery

Unit 2 – Understand Customers

Unit 3 – Understand Employer Organisations

Unit 4 – Understand How to Communicate with Customers

Unit 5 – Understand How to Handle Customer Information

Unit 6 – Understand How to Resolve Problems and Deliver Customer Service to Challenging Customers

Unit 7 – Understand How to Develop Customer Relationships

Eligibility Criteria:

  • Aged 24+, or if 19-23 must have completed a Level 2 or above qualification previously.
  • Resident in the UK/EU for 3+ years, for purposes other than study