Retail Operations

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

To enroll on this course, contact Craig on (01326) 555472 or press the ‘call me back’ button to make an enquiry.


Achieve a nationally recognised Level 2 qualification

Evidence your competency to employers

Improve your handling of customer payments

Improve how you deal with customer queries and complaints

Further your personal and professional development

Learn at a time that suits you without the need to attend college

    What you will learn:

    Unit 1 – Understanding Customer Service in the Retail Sector

    Unit 2 – Understanding the Retail Selling Process

    Unit 3 – Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business

    Unit 4 – Understanding How a Retail Business Maintains Health and Safety on its Premises

    Unit 5 – Understanding Retail Consumer Law

    Unit 6 – Understand How to Deal with Customer Queries and Complaints in a Retail Environment

    Eligibility Criteria:

    • Aged 19+
      (born before 01/09/1998)
    • Lived in the EU
      for 3 years
    • Min of 8 learners*

    *This can be spread across any of our flexible learning qualifications